Refund & Return Policy

Effective Date: December 10, 2024

At Minlify, customer satisfaction is our top priority. We understand the importance of clear and transparent policies, especially when it comes to digital products. This Refund & Return Policy outlines our terms regarding purchases made on our website.

1. Digital Product Nature

All products on Minlify are digital files, delivered electronically upon successful payment. Since these products are non-tangible and irrevocable, certain conditions apply to refunds and returns.

2. Refund Policy

We offer refunds under the following circumstances:

  • Technical Issues: If you are unable to download or access the purchased file due to technical errors on our part, and our support team cannot resolve the issue.
  • Corrupt or Incomplete Files: If the file is corrupted or incomplete and cannot be fixed or replaced.

Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind after purchase.
  • Incorrect product selection by the customer.
  • Lack of compatibility with your software or cutting machines (please ensure compatibility before purchase).
  • Failure to download the file within the allowed timeframe.

3. Replacement Policy

In cases where a digital file is corrupted or contains errors, we will offer a replacement file at no additional cost. Please contact us at [email protected] with details of the issue for prompt assistance.

4. How to Request a Refund or Replacement

To request a refund or replacement, please follow these steps:

  1. Contact Us: Email [email protected] with your order details (order number, product name, and proof of purchase).
  2. Describe the Issue: Clearly explain the problem and include screenshots or relevant evidence if possible.
  3. Resolution: Our team will review your request and respond within 3-5 business days.

5. Important Notes

  • Refunds, when approved, will be processed via the original payment method.
  • Requests must be submitted within 14 days of purchase.
  • We reserve the right to decline refund requests that do not meet the criteria outlined in this policy.

6. Contact Information

If you have any questions or concerns about this policy, feel free to contact us:

Minlify Support
Email: [email protected]

Thank you for choosing Minlify for your crafting needs!