Frequently Asked Questions (FAQs)
Welcome to Minlify’s FAQ page! Below, you’ll find answers to common questions about our products, policies, and services. If you can’t find the information you’re looking for, feel free to contact us at [email protected].
1. About Our Products
Q: What kind of products does Minlify offer?
A: We offer digital design files in SVG, PNG, EPS, and DXF formats. These files are perfect for DIY projects, vinyl crafting, scrapbooking, screen printing, and more.
Q: Are your files compatible with my design software or cutting machine?
A: Our files are compatible with popular programs such as Silhouette Studio (Standard, Designer, and Business Editions) and Cricut Design Space. Please ensure your software supports these formats before purchase.
2. Purchasing and Downloading
Q: How do I purchase a product?
A: Add the desired product to your cart, proceed to checkout, and complete payment using our secure payment gateway. Once payment is successful, you’ll receive a download link.
Q: Where can I find my purchased files?
A: After completing your order, you’ll receive an email with a download link. If you have an account, your purchases are also accessible in the “My Account” section.
Q: Can I re-download my files?
A: Yes, files are available for re-download within your account. However, we recommend saving them to a secure location after purchase.
3. Refunds and Issues
Q: Can I get a refund if I’m not satisfied with my purchase?
A: Refunds are only provided for technical issues, such as corrupted or inaccessible files, if our support team cannot resolve the issue. Please refer to our Refund & Return Policy for more details.
Q: What should I do if my file is corrupted or incomplete?
A: Contact us at [email protected] with your order details, and we’ll replace the file promptly.
4. Free Downloads
Q: How can I download free designs?
A: Visit our Freebies section to access free SVG designs. Simply provide your email address, and a download link will be sent to you.
Q: Can I use free designs for commercial purposes?
A: No, free designs are for personal use only unless you purchase a commercial license.
5. Account and Privacy
Q: Do I need an account to purchase or download files?
A: Creating an account is optional but recommended for easier access to your purchased files.
Q: Is my payment information stored on your website?
A: No, we do not store any payment information. All transactions are processed securely through third-party payment providers.
6. Support and Contact
Q: How can I contact customer support?
A: You can reach us via email at [email protected]. We strive to respond to inquiries within 24-48 hours.
Q: What should I do if I have a question not covered here?
A: Feel free to email us, and we’ll be happy to assist!